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Evidence Guide: MSS405053 - Manage application of six sigma for process control and improvement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405053 - Manage application of six sigma for process control and improvement

What evidence can you provide to prove your understanding of each of the following citeria?

Review process data

  1. Confirm area of responsibility/study with executive leaders and other stakeholders.
  2. Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.
  3. Identify shifts in process performance and processes requiring improvement.
  4. Quantify the shifts in performance which have occurred or which are desired.
  5. Determine cost of shift in performance and cost of intervention.
  6. Identify improvement priorities and degree of intervention.
Confirm area of responsibility/study with executive leaders and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify shifts in process performance and processes requiring improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quantify the shifts in performance which have occurred or which are desired.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cost of shift in performance and cost of intervention.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvement priorities and degree of intervention.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas

  1. Define improvement project.
  2. Determine if a six sigma project team is to be established or project undertaken individually.
  3. Determine metrics and acquire initial data.
  4. Analyse data and determine possible causes of performance shifts/process improvements.
  5. Develop and trial improvement solutions.
  6. Control and standardise the improvement.
Define improvement project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine if a six sigma project team is to be established or project undertaken individually.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine metrics and acquire initial data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and determine possible causes of performance shifts/process improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and trial improvement solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control and standardise the improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish/review control strategies

  1. Determine sampling schedule.
  2. Analyse data to determine process capability.
  3. Develop process control strategy.
  4. Confirm strategy with all stakeholders.
  5. Identify skills required to implement and monitor process control strategy.
  6. Arrange training, where required, for employees in skills and techniques needed for process control strategy.
Determine sampling schedule.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data to determine process capability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop process control strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm strategy with all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify skills required to implement and monitor process control strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange training, where required, for employees in skills and techniques needed for process control strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and confirm improvement

  1. Calculate and document benefits.
  2. Ensure procedures and other relevant documentation is updated for improved procedure.
  3. Review process data after an appropriate period and confirm the improvement.
Calculate and document benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure procedures and other relevant documentation is updated for improved procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process data after an appropriate period and confirm the improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review process data

1.1

Confirm area of responsibility/study with executive leaders and other stakeholders.

1.2

Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.

1.3

Identify shifts in process performance and processes requiring improvement.

1.4

Quantify the shifts in performance which have occurred or which are desired.

1.5

Determine cost of shift in performance and cost of intervention.

1.6

Identify improvement priorities and degree of intervention.

2

Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas

2.1

Define improvement project.

2.2

Determine if a six sigma project team is to be established or project undertaken individually.

2.3

Determine metrics and acquire initial data.

2.4

Analyse data and determine possible causes of performance shifts/process improvements.

2.5

Develop and trial improvement solutions.

2.6

Control and standardise the improvement.

3

Establish/review control strategies

3.1

Determine sampling schedule.

3.2

Analyse data to determine process capability.

3.3

Develop process control strategy.

3.4

Confirm strategy with all stakeholders.

3.5

Identify skills required to implement and monitor process control strategy.

3.6

Arrange training, where required, for employees in skills and techniques needed for process control strategy.

4

Review and confirm improvement

4.1

Calculate and document benefits.

4.2

Ensure procedures and other relevant documentation is updated for improved procedure.

4.3

Review process data after an appropriate period and confirm the improvement.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review process data

1.1

Confirm area of responsibility/study with executive leaders and other stakeholders.

1.2

Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.

1.3

Identify shifts in process performance and processes requiring improvement.

1.4

Quantify the shifts in performance which have occurred or which are desired.

1.5

Determine cost of shift in performance and cost of intervention.

1.6

Identify improvement priorities and degree of intervention.

2

Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas

2.1

Define improvement project.

2.2

Determine if a six sigma project team is to be established or project undertaken individually.

2.3

Determine metrics and acquire initial data.

2.4

Analyse data and determine possible causes of performance shifts/process improvements.

2.5

Develop and trial improvement solutions.

2.6

Control and standardise the improvement.

3

Establish/review control strategies

3.1

Determine sampling schedule.

3.2

Analyse data to determine process capability.

3.3

Develop process control strategy.

3.4

Confirm strategy with all stakeholders.

3.5

Identify skills required to implement and monitor process control strategy.

3.6

Arrange training, where required, for employees in skills and techniques needed for process control strategy.

4

Review and confirm improvement

4.1

Calculate and document benefits.

4.2

Ensure procedures and other relevant documentation is updated for improved procedure.

4.3

Review process data after an appropriate period and confirm the improvement.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to manage six sigma for process control and improvement in the workplace for one (1) or more processes to:

review process data to identify improvement priorities and degree of intervention

apply DMAIC to make and then standardise improvements

collect and analyse data to confirm improvement

determine and review improvements obtained.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage the application of six sigma (or similar), including knowledge of:

identification and definition of six sigma (or similar) projects

sampling, data collection, and analysis

determining quantifiable benefits

DMAIC methodology and application

charting, including Pareto charts, fishbone diagrams, PICK charts, run charts and scatter diagrams

statistical principles and analysis, including confidence limits, analysis of variance, frequency distribution tables, histograms, arithmetic mean, median, mode, standard deviation, range, interquartile range, correlation and dependence

acceptance criteria/confidence levels

failure mode and effects analysis (FMEA)

process mapping

suppliers, inputs, process, outputs, customers (SIPOC) mapping

types of data (e.g. discrete/continuous/attributes) and their use in six sigma.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

DMAIC includes all of:

define

measure

analyse

improve

control and standardise.

Definition of the project includes all of:

completed, verified and validated as in process map

suppliers, inputs, process, outputs, customers (SIPOC) diagram

discrepancies to current 'as is' process map

formation and briefing of project team

defining business case for project

problem statement

goal statement

project scope.

Metrics includes one or more of:

key measures/attributes

sampling schedule for project

defect rate

other metrics required by the business.

Analyse includes one or more of:

statistical analysis of data

root cause analysis (RCA)

failure mode and effects analysis (FMEA)

use of various other problem solving/analysis tools.

Improve includes one or more of:

generating and testing of improvements

selecting appropriate improvements.

Control and standardise includes all of:

documenting (in organisation approved format) outcomes and procedures for standardisation

transferring ownership of improved process.

Sampling schedule includes one or more of:

sampling frequency

type of sample/sample method

sample location/type

type of test/data to be collected.

Process control strategy includes one or more of:

degree of intervention/rules for resets

SPC tools to be used.